System Security Standards

Security by Design

Vyntez Care is architected with security embedded at every layer—from infrastructure and application design to day-to-day operational practices—to protect the sensitive employee and employer data entrusted to our platform.

Data Encryption

Access Control Protocols

• Role-based access control restricts data visibility to authorized personnel only.
• Least-privilege principles applied across engineering and support teams.
• Session timeouts and device-level restrictions on administrative consoles.
• Periodic access reviews to remove stale or unnecessary permissions.

Authentication Standards

• Enforced strong password policies and account lockout thresholds.
• Support for multi-factor authentication on customer accounts.
• Secure, hashed credential storage using industry-standard algorithms.

Comprehensive Audit Logging

• Detailed logs of authentication, data access, and configuration changes.
• Immutable retention of logs to support forensic investigations.
• Automated alerting on anomalous access patterns.

Infrastructure Security & Disaster Recovery

• Hosted on hardened cloud infrastructure with network segmentation.
• Redundant systems and automated failover to minimize downtime.
• Regular disaster-recovery testing to validate recovery objectives.

Application Security & Testing

• Secure software development lifecycle with peer code review.
• Automated dependency and vulnerability scanning.
• Periodic penetration testing by independent security specialists.

Strict Data Minimization

We collect and retain only the data necessary to deliver ACA compliance services and support required regulatory reporting.

Employee Security Governance

• Background checks for personnel with access to production systems.
• Mandatory security awareness training for all employees.
• Confidentiality agreements covering customer data handling.

Incident Response Protocols

• Documented incident response plan with defined escalation paths.
• Customer notification procedures aligned with applicable breach-notification laws.
• Post-incident reviews to strengthen controls and prevent recurrence.

Backup & Disaster Recovery

• Automated, encrypted daily backups.
• Geographically distributed backup storage.
• Defined recovery point and recovery time objectives.

Third-Party Vendor Security

• Security review of subprocessors prior to onboarding.
• Contractual data protection obligations for all vendors.
• Ongoing monitoring of vendor security posture.

HIPAA & PHI Safeguards

• Business Associate Agreements executed where PHI is processed.
• Administrative, physical, and technical safeguards aligned with the HIPAA Security Rule.

Periodic Security Assessments

• Recurring internal security audits.
• Independent third-party assessments on a periodic basis.
• Continuous monitoring of configuration drift and vulnerabilities.

Customer Shared Responsibilities

• Maintain accurate user roles and remove departed employees promptly.
• Enable multi-factor authentication for administrator accounts.
• Report suspected security issues to Vyntez without delay.

Reporting Vulnerabilities

If you believe you have discovered a security vulnerability, please contact our security team immediately using the details below.

Certification Disclaimer

References to security frameworks or standards describe our internal practices and do not constitute a formal certification unless explicitly stated in a signed customer agreement.

Continuous Standard Audits

We continuously review and update our security controls to reflect evolving threats, regulatory expectations, and industry best practices.